How Can We Help?
Owned and operated by Wilderness Lane, our team is ready to answer questions about solar generators, greenhouses, tiny homes, and more.
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Frequently Asked Questions
How long does shipping take?
Handling time is 1 to 3 business days, followed by an estimated 5 to 8 business days in transit. You will receive tracking information by email once your order ships so you can follow its progress.
How can I track my order?
Once your order ships, we send a confirmation email with your tracking number and a link to the carrier's tracking page. If you have not received this email within 3 business days, please check your spam folder or contact us directly.
What is your return policy?
We offer 30-Day Returns on eligible items. Please visit our Return Policy page for full details on how to initiate a return, including any condition requirements for products like greenhouses or solar generators.
Can I exchange an item for a different model?
Exchanges are handled through our returns process. Start a return for the original item and place a new order for the model you prefer. Our team can walk you through the steps if needed.
How do I choose the right solar generator for my needs?
Consider the devices you plan to power and their combined wattage. Our product pages list output capacity and estimated run times for common appliances. If you are still unsure, send us a message and we can help you match a generator to your setup.
What should I know before ordering a greenhouse or tiny home?
These are larger items that may ship via freight carrier, so review the product page for delivery details and site preparation notes. We recommend confirming your available space and any local permit requirements before placing your order.
Do you charge sales tax?
Sales tax, if applicable, is calculated and displayed at checkout.
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Free shipping on most orders within the Continental U.S., with no order minimum required.
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